Frequently Asked Questions

Everything you need to know about your Cord & Clasp experience.

What is the typical shipping timeframe?

We process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

How should I care for my Cord & Clasp jewelry?

To maintain the quality of your pieces, avoid contact with perfumes, lotions, and water. Store your items in a dry place, preferably in the provided Cord & Clasp pouch.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your materials ethically sourced?

Sustainability is at our core. We partner with certified suppliers who adhere to fair labor practices and utilize recycled metals whenever possible in our production process.